What we text you
We text you a 6-digit sign-in code, and nothing else.
Every time you sign in, the first time or any time after, you enter your phone number and we text a 6-digit code to it. Typing the code in shows the number is yours. Then you enter your password, or make one if you’re new.
Twilio sends and checks the codes for us, through its Verify service.
We never text you:
- Ads, offers or news.
- That your profile was approved. That arrives as a notification from the app, and only if you allow notifications.
- Anything about people nearby, pulls, calls or voice notes.
Keep your codes to yourself. Nobody else needs one, and anyone who asks for yours may be trying to get into your account.
When a text comes
A code is sent only when someone signs in with your number, so how often depends on how often you sign in.
There’s no schedule. A code is sent only when someone asks to sign in with a number (in the app, by entering it on the first step), and only to that number, so only enter a number that’s yours.
Once you’re in, you stay signed in on that phone, so you usually won’t need another code until you sign in again: on a new phone, after signing out, or after your password was changed on another phone.
If a code doesn’t arrive, tap “Use a different number” to go back, check the number and send it again.
What it costs
We never charge you for a code, but your carrier’s message and data rates may apply.
The app is free, and we never bill you for a text. Your mobile plan may charge you for the texts you receive and for the data the app uses, so check with your carrier if you’re unsure.
Stopping texts and getting help
Codes stop when you stop signing in, and you can write to us if one arrives that you didn’t ask for.
There’s no list to unsubscribe from: no code is sent unless someone asks to sign in with your number. If you want to leave for good, you can delete your account.
Replying STOP to a code text stops our texts to your number, so you can’t get a sign-in code until you reply START. Replying HELP sends back a short message on how to reach us.
If a code never comes, or one arrives that you didn’t ask for, email udayan@gethotline.app.
Your phone number
We never sell your number or share it with anyone for marketing.
We give your number to Twilio only so it can send and check your codes. Other people using the app never see it, though the Hotline team can.
We never sell your phone number, or your agreement to get texts, and we never share either with another company or affiliate for its marketing or promotion. The Privacy Policy explains everything else we do with your number.
Late or missing texts
Twilio and your carrier deliver the codes, so one can arrive late or, now and then, not at all.
We don’t control the networks a code travels over, and things like weak signal or a busy network can slow it down. We can’t promise that every code arrives, or arrives quickly.